Process and Performance Management - Checkpoint
1. (TCO 9) In the implementation of kaizen, the principle asset is considered to be _____. (Points : 2) technology
automation
financial investment
people
2. (TCO 9) The legal notion that a manufacturer can be held liable for defective or dangerous products that cause physical harm to users is known as the theory of _____. (Points : 2) strict liability
reciprocity
direct responsibility
producer's risk
3. (TCO 9) Which type of process drives the creation of products and services, is critical to customer satisfaction, and has a large impact on the organization's strategic goals? (Points : 2) Value-creation process
Support process
Outsourced process
Supplier process
4. (TCO 9) Process management consists of which of the following? (Points : 2) Design, installation, and improvement
Design, control, and improvement
Design, control, and standardization
Analysis, control, and improvement
5. (TCO 9) Which of the following terms best describes kaizen? (Points : 2) Concurrent engineering
Continuous improvement
Innovation
Statistical process control
6. (TCO 10) _____ is a measurement that is not a direct or exclusive measure of performance. (Points : 2) Information
An indicator
A scorecard
A dashboard
7. (TCO 10) A set of financial, market, operational, and employee performance measures for management review and use is an example of which of the following? (Points : 2) An enterprise resource plan
An interlinking model
A data mine
A balanced scorecard
8. (TCO 10) Perceived value is an example of which one of the following measures? (Points : 2) Customer-focused measure
Service measure
Market measure
Social responsibility measure
9. (TCO 10) In services, a measure of quality analogous to defects per unit is _____. (Points : 2) errors per unit
errors per opportunity
defects per transaction
defects per opportunity
10. (TCO 10) Regulatory/legal compliance and community service is an example of which of the following performance measures? (Points : 2) Financial and market measure
Governance measure
Human resource measure
Leadership and social responsibility measure
1. (TCO 9) In the implementation of kaizen, the principle asset is considered to be _____. (Points : 2) technology
automation
financial investment
people
2. (TCO 9) The legal notion that a manufacturer can be held liable for defective or dangerous products that cause physical harm to users is known as the theory of _____. (Points : 2) strict liability
reciprocity
direct responsibility
producer's risk
3. (TCO 9) Which type of process drives the creation of products and services, is critical to customer satisfaction, and has a large impact on the organization's strategic goals? (Points : 2) Value-creation process
Support process
Outsourced process
Supplier process
4. (TCO 9) Process management consists of which of the following? (Points : 2) Design, installation, and improvement
Design, control, and improvement
Design, control, and standardization
Analysis, control, and improvement
5. (TCO 9) Which of the following terms best describes kaizen? (Points : 2) Concurrent engineering
Continuous improvement
Innovation
Statistical process control
6. (TCO 10) _____ is a measurement that is not a direct or exclusive measure of performance. (Points : 2) Information
An indicator
A scorecard
A dashboard
7. (TCO 10) A set of financial, market, operational, and employee performance measures for management review and use is an example of which of the following? (Points : 2) An enterprise resource plan
An interlinking model
A data mine
A balanced scorecard
8. (TCO 10) Perceived value is an example of which one of the following measures? (Points : 2) Customer-focused measure
Service measure
Market measure
Social responsibility measure
9. (TCO 10) In services, a measure of quality analogous to defects per unit is _____. (Points : 2) errors per unit
errors per opportunity
defects per transaction
defects per opportunity
10. (TCO 10) Regulatory/legal compliance and community service is an example of which of the following performance measures? (Points : 2) Financial and market measure
Governance measure
Human resource measure
Leadership and social responsibility measure
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